If you claim Child Tax Credit, it is crucial to report any changes to your circumstances to HMRC to get the right amount of benefits on time. It is also important to keep records when divulging changes to avoid possible fines and penalties associated with late reporting.
For now, you cannot update your Child Tax Credit Bank details online using your Government Getaway account. However, you can use any of these two ways:
Before calling HMRC, remember to update all your personal details and addresses in your personal tax account – to pass the telephone security.
To change your bank details, you can call HMRC Monday to Friday from 8 am to 6 pm on:
Telephone: 0345 300 3900
Outside UK: +44 2890 538 192
The HMRC helpline uses speech recognition software to understand how to categorise your call needs. It is recommendable to answer the questions with short words and phrases to maximise your experience. HMRC also offers relay speech service if you are deaf or speech-impaired. To use this service – dial 18001 then 0345 300 3900.
Note: HMRC phone lines do not operate during bank holidays and weekends.
If you call the HMRC helpline, remember to record the operator’s name, brief details of the call, and the date and time you call. They will act as records when requested by HMRC.
When writing the letter, ensure you write ‘change of circumstances’ at the top of your letter. You can then send it to HMRC via this address:
HM Revenue and Customs
Tax Credit Office
BX9 1ER
United Kingdom
Remember not to add a street name or PO box on the address.
If you are using a courier service, use this address instead:
HM Revenue and Customs
BP8002
Benton Park View
Newcastle Upon Tyne
NE98 1ZZ
United Kingdom
If your courier service provider requests a recipient phone number – give them HMRC’s number 0300 200 3300.
It is advisable to retain a copy of the tax credit change of details letter that you send to HMRC. You must also endeavour to keep proof of posting the letter – for example, the delivery signature.
Even though it is highly advisable to inform HMRC of changes as soon as they happen – it is mandatory to report these changes within one month of occurrence.
